Welcome to our practice
Our goal is to deliver the highest quality holistic, personalized dermatology care for all patients.
We know your time is valuable which is why we do our best to see each patient in a timely manner. Despite this, unexpected patient concerns can and do arise requiring additional time and attention which can put our doctors behind.
Having said this, we would truly appreciate your cooperation in telling us everything you want to be seen for when scheduling so we can accommodate your needs with appropriate length appointments.
We also try to contact you the day of your scheduled appointment time if we foresee our providers running more than 30 minutes behind schedule. Please provide us with your preferred contact number in this event.
We encourage you to allow at least 1 hour in our office for routine appointments, or longer for procedures as instructed upon scheduling, so you are not pressed for time. We also request you take this into account when deciding where to park.
Because your health is a team effort, we thank you in advance for your cooperation and understanding.
COVID 19 PROTOCOL
As a small concierge level practice, we continue our efforts to provide the highest level of Dermatology care in an environment that is safe for all patients and our entire staff.
We appreciate your cooperation with the following:
If you are feeling ill for any reason, test (+) for COVID-19 or are exposed to a COVID (+) person within 2 weeks of your upcoming appointment, please call our office to reschedule.
We appreciate your understanding in postponing your appointment for 2 weeks to be sure you no longer have any COVID-19 symptoms or remain asymptomatic after exposure to COVID-19.
Although COVID-19 fatigue has set in for many, please remember there are still situations which can put anyone at risk for infection with COVID-19 including attending large outdoor events, crowded outdoor restaurants, travel by public transportation, and large indoor gatherings.
Vaccination and masking continue to be our best defense against COVID-19; however, we leave it to each patient’s discretion when coming to our office at this time.
PRODUCT RETURN POLICY
If you are dissatisfied with a product(s) purchased from our office, we will gladly exchange the product or apply a credit to your account provided it is within two weeks from the date of original purchase, subject to Dr. Roberts’ approval.
PLEASE NOTE: Products that are less than ¾ full will not be exchanged or credited for any reason.
Latisse, prescription medications and vitamins are not returnable for any reason
CANCELLATION POLICY
We understand conflicts may arise that require changing a previously scheduled appointment; however, we kindly request you cancel with at least 24 hours prior notification. Patients who cancel without 24 hours advance notice (last minute cancellations) or who simply do not show up (no shows) cause significant scheduling challenges in our office. We keep an active waiting list for patients requesting sooner appointments. Your courtesy in abiding by our cancellation policy allows us to better accommodate both your future and other patient’s scheduling needs. We appreciate your understanding and consideration in this matter.
Failure to cancel an appointment within 24 hours prior to your scheduled time or not showing up for your appointment will result in a $250 fee for all medical visits OR 50% of the current fee for cosmetic and surgery appointments payable prior to scheduling any future visits.
As a holistic medical and cosmetic Dermatology practice, we believe in personalized care. As such, our patients often request appointments to accommodate multiple procedures, treatments, and medical concerns on the same day. While we are happy to offer these “extended time” appointments, it does create scheduling challenges when patients “No Show” or cancel with less than 24 hours’ notice. We appreciate your cooperation in paying a required $750 deposit at the time of scheduling for these types of appointments that are greater than 45 minutes.
Repeated late cancellation or no-show appointments will result in your being discharged from our practice as we believe mutual respect is the cornerstone of a healthy, long-term doctor-patient relationship.
We send multiple appointment reminders via e-mail, text and if needed, phone calls in advance of all appointments. If you do not respond to these reminders, our cancellation policy will still remain in effect.
No future appointments will be scheduled, nor records transferred without settling up payment of any outstanding cancellation fees.
SKIN CANCER SCREENING POLICY
Due to the extensive appointment time allocated for skin cancer screening in our office and the active list of patients trying to schedule those exams, our policy is as follows:
All New Patients to our practice will be required to pay a non-refundable deposit of $400 for their 1st screening appointment when scheduling.
Failure to cancel within 24 hours according to our cancellation policy will result in loss of this deposit.
FINANCIAL POLICY
As our providers are not contracted with any commercial insurance carriers, we require payment in full for all services, cosmetic procedures and skin care products purchased at your appointment. Methods of payment accepted include Master Card, Visa, American Express, Discover or cash.
We urge you to feel free to discuss any questions you may have regarding the above policy with our office.
If at any time you have concerns about the cost of a procedure, please discuss them with any member of our staff.
We will be happy to assist you.
ACNE CYST INJECTION POLICY
Please be aware when calling our office for a “fast acne cyst injection only”, we do not schedule you for a regular appointment. We try to accommodate your schedule by fitting you in between our regularly scheduled patients. Because of this, our doctors allow only enough time for the injection itself. Should you have any other questions or need medication refills, you will need to schedule a regular acne appointment. We appreciate your cooperation in helping us to see our regularly scheduled patients on time.
INSURANCE CLAIM SUBMISSION POLICY
Our office is not contracted with any private commercial insurance companies. As such, effective January 1st, 2024, we will no longer be able to submit claims to your insurance provider on your behalf. Instead, following each appointment, we will provide a copy of your properly coded superbill for your submission and direct reimbursement to you.
You will be reimbursed in accordance with your “out of network” benefit coverage in accordance with your plans “allowables.” As each insurance plan has their own “rules,” we cannot predict how much your plan will pay. If you want to contact your insurance plan before any procedures or appointments in our office, we may be able to provide you with the billing codes in advance (if we know what is being treated) so you can get an idea on the reimbursement.
Should your insurance plan deny your claim you will need to contact them directly for their explanation as our office does not receive a copy of the Explanation of Benefits (EOB). If after receiving your EOB, you still have questions, please feel free to call us. We will do our best to assist you.