Cancellation Policy

For any cosmetic procedure or an appointment of 30 minutes or longer, we request at least 24 hours notice of cancellation.

Failure to cancel within this time period may result in a $200 cancellation fee for Dr. Roberts and $50 cancellation fee for our aesthetician, Sharon Lundy Glave.

And while we realize plans can change unexpectedly, please be aware we keep an active waiting list for patients and your courtesy in canceling early will allow us to accommodate their scheduling needs.

Thermage Scheduling and Cancellation Policy

In our busy lives, sometimes we may forget and miss an appointment.  This unfortunately, causes considerable scheduling and time-allocation problems for us, and also denies another patient timely access to our office.  If you cannot keep an appointment, we would appreciate at least a 24 hour notification in advance. 

Because Thermage treatments require prolonged scheduling time (i.e., 1 – 2 hours), patients who fail to cancel a Thermage appointment with 24 hour advance notice will be charged 50% of the customary fee for their scheduled treatment.  Your card will not be charged unless you fail to cancel as above.  A credit card is required to hold your appointment time in the event of late cancellation.

Product Return Policy

If you are dissatisfied with a product(s) purchased from our office, we will gladly exchange the product or apply a credit to your account provided it is within two weeks from the date of original purchase, subject to Dr. Roberts’ approval.

PLEASE NOTE: Products that are less than ¾ full will not be exchanged/credited for any reason.
ALSO NOTE: Glo Mineral and Cosmelan products are not returnable for any reason.

Financial Policy

Our office requires payment in full at the time of your appointment. For your convenience in paying, our office accepts Master Card, Visa, and American Express in addition to cash and checks. If your check is returned for non-sufficient funds or any other reason, a $25.00 fee will be charged to cover bank costs.

We urge you to feel free to discuss any questions you may have regarding the above policy with our office.

If at any time you have concerns about the cost of a procedure, please discuss them with any member of our staff.

We will be happy to assist you.

Injection Policy

Please be aware when calling our office for a “fast acne cyst injection only”, we do not schedule you for a regular appointment. We try to accommodate your schedule by fitting you in between our regularly scheduled patients. Because of this, Dr. Roberts allows only enough time for the injection itself. Should you have any other questions or need medication refills, you will need to schedule a regular appointment. We appreciate your cooperation in helping us to see our regularly scheduled patients on time.